Returns and Refunds

We want you to be happy with your order. If something is not right, here is how returns and refunds work at Mirc Glow.

The short version

• You can return an unopened, sealed jar within 7 days of delivery.
• If your order arrives damaged, wrong or expired, tell us within 7 days and we will put it right.
• Refunds are made within 5 to 7 working days.

What you can return

Unopened, sealed jars. If you change your mind, you can return a jar within 7 days of delivery, as long as the seal is intact and the jar and its packaging are in their original condition.

Damaged, wrong or expired items. If the jar arrives broken or leaking, if we sent the wrong product, or if the product is past its use-before date, contact us within 7 days of delivery.

What we cannot take back

• Jars that have been opened or used. Skincare is a personal care product, so for hygiene reasons we cannot accept opened jars.
• Jars with a broken or missing seal.
• Requests made more than 7 days after delivery.

How to request a return

1. Contact us within 7 days of delivery on WhatsApp at +91 99808 81230 or through our contact page.
2. Share your order number and the reason for the return.
3. For a damaged, wrong or expired item, please send a clear photo of the product and the outer package. A short unboxing video helps us resolve it faster.
4. Our team will confirm the return and share the next steps, including how the jar will be collected or sent back.

Please do not send anything back before you hear from us, so that your parcel can be tracked.

Refunds

Once we receive and check the returned jar, your refund is processed within 5 to 7 working days.

• Online payments are refunded to the original payment method.
• Cash on Delivery orders are refunded to your bank account or UPI ID, which our team will ask you for.

Your bank may take a few extra days to show the amount in your account.

Cancelling an order

If your order has not been dispatched yet, contact us as soon as possible and we will cancel it. If it has already been dispatched, you can return the sealed jar after delivery under this policy.

Skin reactions

Everyone's skin is different. Please do a patch test before using any new product. If you have a reaction, stop using the product. We cannot accept opened jars as returns, but we are glad to help with questions about ingredients and use. Contact us on WhatsApp.

Questions

For anything about your order, message us on WhatsApp at +91 99808 81230 or use the contact page.

Short answers

Can I return a Mirc Glow cream? Yes. Unopened, sealed jars can be returned within 7 days of delivery.

What if my order arrives damaged or wrong? Tell us on WhatsApp within 7 days of delivery with a photo, and we will replace it or refund you.

How long do refunds take? Refunds are made within 5 to 7 working days after we receive and check the return.

Can I return an opened jar? Opened jars cannot be returned for hygiene reasons, unless the product arrived damaged, wrong or expired.

Last reviewed: 16 October 2026